Refunds Policy

Returns

Please contact us first before you return the product. Returns and refunds will only be accepted upon approval. We DO NOT accept return of the bike except for any unsolvable quality problem. We don’t accept return of the bike for personal reasons. 

EONRIDE will allow a return for store credit, exchange product or refund provided the item in question is:

  • returned within 14 days of receiving the order
  • new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
  • in a resalable condition, and
  • not damaged in any way
  • Freight charges on “change of mind” returns will be covered by the buyer.
  • We cannot accept return items that come in sealed packages or boxes where seals are damaged or broken

If you notice any problems under the warranty with your bike, please contact us at info@eonride.com.au with the Following Information:

  1. Platform of the purchase, such as Amazon, Shopify Store, etc.
  2. Order number
  3. * To ensure we provide you the fastest service, please include ORDER Number + Country + Problem Type (Shipping/Quality/Other) in theSUBJECTsection of your email
    For example, if you are from United States, and you have a question about your shipping status, the SUBJECT of your email would be: EW123xxxxx456CN, AU, Shipping.
  4. The email and shipping address you used when the order was placed.
  5. Pictures/Short videos of the problem(s) and a brief description of the problem(s)

 

Refund

Once we received your returned product, it takes 3-5 business days for us to process your refund.

 

Credit Card Chargebacks

If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.

 

R-E-S-P-E-C-T Find Out What It Means To Us

We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/ email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/ vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.