Shipping Policy

Order Processing Time

  • We aim to process your order within 1-3 business days. Orders received before 11am on a business day will be dispatched within 48 hours.

 

Shipment cost

  • Our shipping cost is varied based on the destination. 

  • You will see the shipping cost when you checkout before the payment page. But for reference only, the shipping cost is subject to the actual situation.The actual shipping cost exceeds the paid shipping cost, and the price difference needs to be made up.

  • Shipping to a P.O. Box is not supported. 

  • The actual delivery time may vary depending on different vehicle models.

 

Delivery Times

  • Your destination address is the main factor to determine the delivery time required. In addition to the order processing time, we prepared a table for your reference to have an estimated delivery time according to your destination.

 Location Estimated Delivery Time
New South Wales(Sydney)  1 - 3 Business Days 
New South Wales(Gosford, NSW Country North, Newcastle, Tweed Heads, Wollongong, NSW Country South)  2 - 4 Business Days
Australian Capital Territory  2 - 4 Business Days
Victoria(Melbourne)  3 - 7 Business Days 
Victoria(Geelong, VIC Near Country, Ballarat, VIC Far Country)  4 - 9 Business Days 
Queensland(Brisbane)  5 - 10 Business Days
Queensland(QLD Near Country, Gold Coast, Coolangatta, Ipswich, QLD Mid Country, Sunshine Coast, QLD Far Country)  5 - 10 Business Days 
Western Australia, Tasmania, Northern Territory, South Australia(SA Country)  4 - 10 Business Days 
South Australia(Adelaide)  3 - 7 Business Days 
 *Ship from Sydney warehouse.

Shipment confirmation & Order tracking

  • Once your order has been packed and on the way to your location, an email will be sent to your registered email with all of your tracking details. All EONRIDE Ebike clients can also access these details by going to MY ACCOUNT and choosing the ORDERS menu in your online account.

  • Please note it can take up to 24 hours for the tracking details to update. If the Australian local warehouse does not have stock available, we will ship the product from overseas. Please note that this may result in delays in the shipping process. And the delivery time will be longer. Please contact us for delivery time.

  • If you believe your order has been delayed or you have not received your tracking details within 48 hours, please contact our support team (email to info@eonride.com.au) so we can lodge an enquiry for you.

 

Pickups

  • Orders are able to be picked up from our warehouse with prior notice given. Please send us a message via our online contact form

  • Pickup address:

  • Innerwest: 50 Thomas St, Ashfield, NSW, 2131

  • City: 29 Wellington Street, Chippendale NSW 2008

  • Pickup time:

  • Mon   10:00am - 8:30pm

  • Tue     10:00am - 8:30pm

  • Wed   10:00am - 8:30pm

  • Thu     10:00am - 8:30pm

  • Fri       10:00am - 8:30pm

  • Sat      10:30am - 8:30pm

  • Sun     10:30am - 8:30pm